The Internet browser will close due to an error: Causes and remedies for the situation

Translate to English: Have you ever opened YouTube on a smart TV only to see the message “The Internet browser will close due to an error”? Mostly, the TV that has this error belongs to older Sony models that no longer receive software update support from the manufacturer.

I. Causes of browser malfunction

In reality, there are many reasons causing the issue in Sony TVs where the "Internet browser will close due to an error". You need to check these before proceeding with corrections:

• Intermittent, unstable internet connection due to the internet service provider's error or the presence of obstacles between the TV and the network device.
• The Wi-Fi connection system to the Sony TV is problematic or there is a setup error making the device unable to connect to the network.
• The connection process of Sony devices to Wi-Fi is interrupted because of not updating new software on the TV.

II. Rectifying closed Internet browser error

Having identified or suspected symptoms related to the types of "diseases", it's time to repair them to avoid interrupting TV usage for any purposes. Here are some suggestions you can apply:

1. Update software

Numerous reasons can cause Internet browser errors on your device. Most likely, your current software version is outdated or buggy. The simple best solution is to update the software on your TV.

However, not everyone is willing to update the software, partly for inconvenience and partly because they fear losing applications or having to re-download a variety of items. But you shouldn’t fret too much and regularly update software for your Sony TV, to ensure smooth user interaction.

Note:

• Check if your TV supports Automatic software download, then switch it on to allow the system to automatically download new updates while in standby mode.
• Even if auto-update is enabled, the TV can't be updated immediately. You must review and agree to Sony's Privacy Policy.
• Before completing the update process, never turn off the TV.
• Once all steps are completed, update progress is dependent on another crucial factor, which is the quality of the network connection speed.

2. Refresh Internet content

Sony 2016 TVs like Sony W600D, Sony W650D, Sony W750D... weren't originally set up with a web browser at the launch phase. Therefore, subsequent updates have tried to address this significant omission.

Thus, after the update, proceed to refresh your TV's internet content (press HOME -> Settings -> System Settings -> Settings -> Network -> Refresh Internet Content).

3. Reset and redo the TV setting (Reset)

Through the usage period, your Sony TV often operates slowly, not as quickly as when initially used. The issue stems from TV settings because too many applications were installed. Therefore, one essential operation you need to know when buying and using a TV is restore its factory setting.

While doing a reset on Sony TV, all installed applications and software will be erased to the original state, and steps to reinstall them will be performed. The reset benefit is clearly shown by the following:

• Remove unnecessary features and applications to increase memory and return the device to its initial status.
• Can adjust or reinstall parameters and refresh the TV.

4. Use a TV box

The TV box is increasingly chosen by many people to enhance the experience quality on TV activities like connecting to the internet for reading newspapers, watching films, listening to music, gaming, etc., along with other utility features. Simply put, a TV box is a device that converts a typical TV into a smart TV.

In summary, science and technology advance day by day bringing more benefit. However, as with many competitive products in the market, smart electronic devices, such as Sony's internet-connected TVs, can't avoid errors. 
This may affect your relaxing moments, but if you can identify the problem and how to fix it, it won't be difficult. Thanks for reading this article!